Close window| Welcome To The Help Page! | ||||||||
| Do you have a question? Provided below are online documentation, demos and answers to Frequently Asked Questions that may assist you in finding your answer. | ||||||||
| Documentation and Demo | ||||||||
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| Frequently Asked Questions | ||||||||
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Who do I contact if the website cannot be accessed?
Who do I contact if I encounter problems with login or using the system?
Can I access the NNAnet.com when I am away from the dealership?
What hours can I access the NNAnet.com?
How will the user know when something has just been published to the NNAnet.com?
How much does NNAnet.com cost?
What are the supported browsers?
What are desktop requirements necessary to view the Online Demos?
Where can I download a copy of Microsoft Windows Media Player?
What are the recommended system requirements for Infiniti Dealerships?
What are the recommended system requirements for Nissan Dealerships?
Where can I download a copy of IE 5.5 Browser?
Where can I download a copy of Word Viewer?
Where can I download a copy of Excel Viewer?
Where can I download a copy of PowerPoint Viewer?
Is my username and password case sensitive?
What is the user domain on the Login page?
What do I do when my log in session times out?
Is my log in session secure?
Does my login username and password expire?
What do I do if I forgot my password?
Can I change my password?
How do I open a document?
How do I download a document?
How fast can I download a document?
How do I print a document?
How can I tell if a document is urgent?
How can I keep track of all the documents I have already read?
How current is the document information?
How long will documents be available to view?
What is an archived document?
What determines the different categories and documents I can view?
Can I customize any information on my home page?
Is there a help screen that I can refer to?
What is the dealership responsible for?
Do I need high speed Internet access to use Dealer NNAnet.com?
How often do I need to check Dealer NNAnet.com?
Will I need more PC’s in the dealership?
Will I still be receiving information in the mail?
Is this a one-way or a two-way communication tool?
What information will my Service Manager see vs. my Sales Manager? |
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| Answers to Frequently Asked Questions | ||||||||
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Who do I contact if the website cannot be accessed? Call Helpdesk Support. 
For Dealerships call:InfinitiNet - 800-545-9595NissanNet - 800-662-3282For Employees call:NNA/NMAC/IFS - 5555NCI/NCFI - 4444
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| Whom do I contact if I encounter
problems with login or using the system? Call Helpdesk Support. For
Dealerships call:InfinitiNet - 800-545-9595NissanNet
- 800-662-3282For
Employees call:NNA/NMAC/IFS - 5555NCI/NCFI -
4444 |
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| Can I access the NNAnet.com when I am
away from the dealership? Yes, you can access the NNAnet.com from any PC that has Internet access. |
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| What hours can I access the
NNAnet.com? The NNAnet.com is accessible 24 hours a day 7 days a week. |
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| How will the user know when something
has just been published to the NNAnet.com? Each user will need to log in to the NNAnet.com on a daily basis to view new documents. |
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| How much does NNAnet.com
cost? Great news. if you already have Internet access, there is no cost to access the system. |
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| What are the supported
browsers? Recommended: Microsoft Internet Explorer 5.5 + Minimum: Microsoft Internet Explorer 5.0 (AOL is not guaranteed to work) |
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| What are desktop requirements
necessary to view the Online Demos? Microsoft Windows 98 operating system (or higher), or the Microsoft Windows NT 4.0 Operating system (or higher) Microsoft Windows Media Player 6.4 (or higher). Windows Media Player 7.0 or higher is recommended to optimize presentation playback. Operating system (or higher) Microsoft Internet Explorer 5.0 (or higher) |
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| Where can I download a copy of
Microsoft Windows Media Player? http://www.microsoft.com/windows/windowsmedia/download/default.asp |
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| What are the recommended system
requirements for Infiniti Dealerships? Processor Recommended: INET certified/supported:(available
May 2002)NetVista
#6830-EAU Pentium III (886 Mhz) Win 95.PC 300 GL
#6574-45U Pentium III (500 MHz) Win 95.NetVista
#6794-21U Pentium 4 (1.8GHz ) Win 2000 Pro.PC 300 GL
#6285-66U Pentium II (400 Mhz) Win 95.Minimum:
INET certified/supported:PC 300 GL
#6591-76U Pentium II (333 MHz) Win 95.Monitor Recommended: INET certified/supportedIBM
G-series SVGA or Higher resolution 1024x768)Minimum:
INET certified/supported:IBM
E-series VGA (640x480) minimumOperating System INET
certified/supported:Windows
2000 (available May 2002 with PC #6794-21U)Windows 95
(all other INET PCs)Memory Minimum:
64 MB for Windows 95256
Windows 2000 ProConnectivity Recommended: DSL/Cable/Broadband (128k+)Minimum:
56K modem, v.90 compatibleHard Drive Recommended: 2 GB free disk space (to save documents)Minimum:
64 MB free space after browser installedWeb Browser Recommended: Microsoft Internet Explorer 5.5 +included
in INET Win2000 PC; dealer installed on INET Win95 PCMinimum:
Microsoft Internet Explorer 5.0AOL is not
guaranteed to work; dealer installed on INET Win95 PCDocument Viewer Acrobat
Reader 5.0Word
97/2000 ViewerExcel
97/2000 ViewerPrinter Memory Recommended: 4 MB of RAM, color if desired |
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| What are the recommended system
requirements for Nissan Dealerships? Processor Recommended: Pentium III or > equivalent (700 MHz or higher)Minimum:
Pentium II (266MHz)Monitor Recommended: SVGA or Higher resolution (1024x768)Minimum:
VGA (640x480)Operating System Windows
98Windows
MEWindows
4.0 Service Pack 4Windows
2000Windows
XPMemory Minimum:
64 MB for Windows 98, ME128 MB for
Windows NT256
Windows 2000, Windows XPConnectivity Recommended: DSL/Cable/Broadband (128k+)Minimum:
56K modem, v.90 compatibleHard Drive Recommended: 2 GB free disk space(to save
documents)Minimum:
64 MB free space after browser installedWeb Browser Recommended: Microsoft Internet Explorer 5.5 +Minimum:
Microsoft Internet Explorer5.0 (AOL
is not guaranteed to work)Document Viewer Acrobat
Reader 5.0 (not included on INET PCs,dealer
installed option)Word
97/2000 ViewerExcel
97/2000 ViewerPrinter Memory Recommended: 4 MB of RAM, color if desired |
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| Where can I download a copy of IE 5.5
Browser? http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp1/default.asp |
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| Where can I download a copy of Word
Viewer? http://office.microsoft.com/downloads/2000/wd97vwr32.aspx |
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| Where can I download a copy of Excel
Viewer? http://office.microsoft.com/downloads/2000/xlviewer.aspx |
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| Where can I download a copy of
PowerPoint Viewer? http://office.microsoft.com/downloads/2000/Ppview97.aspx |
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| Is my username and password case
sensitive? Yes, they are case sensitive. |
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| What is the user domain on the Login
page? User domain is the group that your user name belongs to.If you are an employee at a Dealership, please select Dealer. If you are an employee of Nissan or Infiniti please select your designated domain. This domain is the same as first part of the Primary Window NT account in the properties section of Microsoft Outlook |
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| What do I do when my log in session
times out? When your session times out and you want to continue using the NNAnet.com you must log back in again. In order to do this, you could click on the Log Out link at the top of the page to present the Log Out page that allows you to log back in or you could log back in via www.NNAnet.com URL. |
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| Is my log in session secure? Yes, your login id and password is validated before you are allowed access to NNAnet.com. |
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| Does my login username and password
expire? No, your username and password do not expire. |
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| What do I do if I forgot my
password? If you have forgotten your password, you can change your password in your user profile or contact your Dealership Administrator. |
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| Can I change my password? Yes, you can change your password by clicking on the Profile link at the top of the page. Your user profile will be displayed and you can update your password information. |
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| How do I open a document? You can open a document by clicking on the document title. If your desktop has the appropriate viewer, the document will be displayed to you. If you are missing the viewer software then you will be prompted to save the document to your local drive. You can download the appropriate viewer from the list of viewers listed in the FAQ under 'Where can I download...'. |
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| How do I download a
document? First click on the document title you would like to download. After the document is displayed, click on the Save button to download the document to the destination of your choice. |
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| How fast can I download a
document? Under each document title and description displayed will be a list of attributes on the document. The list will include the document reference number, the file size, and the estimated download time in seconds. Download times may vary depending on the Internet connection speed you may have as well as your PC specification. |
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| How do I print a document? Once a document has been displayed, you can click on the Print button to print to the destination of your choice. |
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| How can I tell if a document is
urgent? All urgent documents will appear in red as well as indicated by the red urgent icon  . |
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| How can I keep track of all the
documents I have already read? Each read document will appear with an opened document icon  to the left of the document
title. Please note that after you have read a document, the read icon does not appear till the page
is refreshed. You can refresh a page by clicking on the refresh button in Internet Explorer. |
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| How current is the document
information? All documents published to NNAnet.com will be available immediately to the Dealerships. |
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| How long will documents be available
to view? Both current and archived documents will be available on the NNAnet.com until they have reached their expiration date. Expired documents will be removed from the NNAnet.com. |
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| What is an archived
document? Archived documents are documents that are no longer frequently referenced. When a document is created, the creator of the document determines when a document should be moved into the archived section of NNAnet.com. Refer to the Use NNAnet.com User guide for step-by-step instruction of how to view archived documents |
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| What determines the different
categories and documents I can view? The categories in your user profile determine what you can view on NNAnet.com.Your Dealership Administrator is responsible for setting your user profile. |
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| Can I customize any information on my
home page? Within your user profile you can customize the categories you would like to be displayed and your preferred language (if not in the USA) for the website. Also you can modify your personal links "My Links" which appears on the left navigation bar. |
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| Is there a help screen that I can
refer to? You can obtain Help information by clicking on the Help link at the top of the page. |
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| What is the dealership responsible
for? To start, the dealership needs to appoint a dealership administrator. After that, the Administrator will need to add additional users and maintain the status of their account in the event of any changes. Once all users are entered into the system the users simply need to begin logging in on a regular basis to view all the latest communications from National, NMAC, NCI, IFS or Regional headquarters. |
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| Do I need high speed Internet access
to use Dealer NNAnet.com? Although high-speed access (Cable-DSL) is nice and is a popular tool for many dealerships, you can still view the latest information with a simple 56k dial-up connection. |
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| How often do I need to check Dealer
NNAnet.com? Information may be published throughout the business day. To ensure that your information is most current, you should login at least twice throughout the day, once in the morning and in the afternoon (but not limited to). |
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| Will I need more PC’s in the
dealership? Depending on how many PC’s the store already has, you may not need to add any. However, if the Sales-Service-Parts manager(s) are continuously asking the F&I manager to use their computer and are interfering with work, you may want to consider addressing your PC needs. |
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| Will I still be receiving information
in the mail? During the initial rollout of the NNAnet.com, you will continue to receive information via conventional methods (e.g., mail, fax, etc.) and online. After a certain period, most information will only be available online so it is important that dealership personnel are trained and are familiar with using NNAnet.com. |
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| Is this a one-way or a two-way
communication tool? Right now this is for communications from National, NMAC, NCI, IFS or Regional Headquarters to the Dealerships. |
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| What information will my Service
Manager see vs. my Sales Manager? One of the best parts of this tool is the fact that you can control who gets to view what information. In other words, there may be some items that a Sales Manager may need to see but you may want to keep from the view of other people. The access rights are defined for each user profile. |
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